Frequently Asked Questions - The Riverwood Forest Retreat, Pench

  1. Do you have accommodation and food facilities for drivers?

    We do not provide accommodation for drivers. The closest accommodation is available at Khawasa (3km). There is a nominal charge for driver meals, served at fixed times i.e. Breakfast, Lunch and Dinner. After-hours food is available at Khawasa itself.
  2. Do you have Wi-Fi in rooms?

    We do not provide Wi-Fi in the room. Guests can access Wi-Fi in the Reception, Lobby, and Lounge area.
  3. Is drinking/consumption of Alcohol allowed in the dining/swimming pool area?

    Personal liquor purchased from Madhya Pradesh can be consumed only in the bedrooms. Out-of-state liquor is prohibited in Madhya Pradesh and will be confiscated by the excise department during their random checks. We recommend our guests purchase any alcohol for personal consumption from the liquor shop at Khawasa. Consumption of alcohol in open/public areas/poolside is not allowed without a license.
  4. Do you have a Pool table?

    We do not have a Pool table. Alternatively, we provide other indoor games such as Table Tennis, Chess, Carom and other board games.
  5. Can we go outside of the resort for cycling?

    Cycling is only allowed inside the resort premises; we do not allow cycling outside the resort unless the guest has booked a cycling tour experience where there will be an escort with them. We are located in the park's buffer zone and wild animals roam around.
  6. Do you provide swimming costumes for rent?

    We do not provide swimming costumes for rent. Guests can purchase swimming costumes of their choice from the “Tiger Shop" located near the reception.
  7. Do you see Tigers during Safaris?

    Tiger sightings are not guaranteed. However, Guests do get to see them very frequently in the Jeep safaris.
  8. Apart from Safari is there any other sight-seeing place in Pench?

    a) Guests can visit Pottery Village 'panchdhaar' which is at a distance of 5 km from The Riverwood Forest Retreat-Pench. Guests can have hands-on experience with pottery and learn about the livelihood of the villagers.
    b) Guests can visit Kohka Dam, which is just 12 km from the resort. The dam is very scenic and a visit in the evening time to enjoy the sunset and have evening tea/coffee.
  9. Do you provide disposable slippers in rooms?

    We are an environmentally conscious organisation, hence we do not provide slippers in rooms, as they are generally used and thrown and added to the non-perishable waste.
  10. what is the maximum depth of your Swimming pool?

    We have two parts in our swimming pool, the first part is for adults which is 4.5 ft in depth and the other part is the baby pool which is 2 ft in depth. Children have to be accompanied by an adult. There is no lifeguard on duty.
  11. Is the Spa Staff female or male?

    We have two trained Female Spa Therapists.
  12. Do you provide non-vegetarian food for both lunch and Dinner?

    Yes, we do provide non-vegetarian food for both lunch and dinner
  13. Do you have a separate setup for vegetarians in the kitchen?

    Yes, we have a separate setup for vegetarians.
  14. Is Bonfire chargeable?

    Yes, Bonfire is chargeable.
  15. Do I need to carry an Identity Proof?

    All Foreign Nationals must carry their original passport and all Indians (children Included) need to carry a valid government-approved Photo Identity card (Voter ID Card/Aadhaar card/Driving license). Without these documents, no individual will be allowed to stay at the resort or enter the national park.
  16. Money Changing Facility?

  17. Credit card facility?

    Yes, available
  18. Are there any hidden costs?

  19. Do you arrange for airport/railway pick up and drop?

  20. If we book the safari online so can we get a vehicle facility from the resort?

    Yes, if available.
  21. What animals and water life can be sighted in Pench?

    Pench’s gorgeous landscape is home to several endangered species. More than 25 glorious Tigers, Wolf, Jungle Cat, Dhol, Hyena, Sambhar, Gaur, Hornbills, Kingfishers, Barbets, Minivets, Wagtails and many more.
  22. What is the timing of Check-in and Check-out?

    Check-in time is 2 pm and Check-out time is 11 am.
  23. Is late check-in chargeable or not?

    Chargeable or Subject to availability.
  24. What are the charges for children?

    For that contact our Marketing Team.
  25. What is the best time to visit Pench National Park?

    The national park remains closed between 1st July to 1st / 30th September. The rest of the year is suitable for visiting this national park and surrounding areas.
  26. Is smoking allowed at the resort?

    Smoking is allowed in open areas like the balcony, and the ground not inside the room.
  27. What essentials should I pack?

    Must have cotton trousers and shirts/T-shirts, Heavy woollen, windproof jacket and ear muffs, walking shoes, Hat/Sun Guard, Sunglasses, Binoculars, Personal medication if any, rainproof jacket, mosquito repellent and sunscreen lotion.
  28. Facility of First aid is available there or not?

    Yes, we have a first aid facility in our resort.
  29. Are there any special arrangements for differently abled people or Senior citizens?

    Yes, our rooms are suitable for disabled guests and senior citizens with assistance.
  30. Current weather like at Pench?

    24 Degree Celsius