1. Do you have accommodation and food facilities for drivers?
We can accommodate up to three drivers at a time. There is a nominal charge for meals provided to drivers, which are served at fixed times, namely Breakfast, Lunch and Dinner.
2. Do you have Wi-Fi in rooms?
We do not provide Wi-Fi in the room. Guests have access to Wi-Fi in the Reception, Lobby and Lounge area.
3. Is drinking/consumption of alcohol allowed in the dining/swimming pool area?
Personal liquor purchased from West Bengal can be consumed only inside the resort room.
Please Note:
- Out-of-state liquor is not allowed in West Bengal and may be confiscated by the Excise Department during random checks.
- We recommend guests purchase alcohol for personal consumption from our bar.
- Consumption of alcohol in open/public areas and poolside areas is not permitted without a license.
4. Do you have a Pool Table?
Yes, we do have a Pool Table.
5. Can we go outside of the resort for cycling?
Cycling is only allowed inside the resort premises.
Cycling outside the resort is permitted only if the guest has booked a cycling tour experience accompanied by an escort. As the resort is located in the buffer zone of the park, wildlife movement is common in the surrounding area.
6. Do you provide swimming costumes for rent?
We do not provide swimming costumes for rent. Guests can purchase swimming costumes of their choice from the Tiger Shop located near the reception.
7. Do you see Leopards during Safaris?
Leopard sightings are not guaranteed. However, guests may occasionally spot them during jeep safaris.
8. Apart from Safari, is there any other sightseeing place in Dooars?
Guests have the opportunity to explore:
- Murti River Bank
- Chhaophali Village
- Samsing
- Suntalekhola
- Rocky Island
- Bindu
- Jhalong
- Murti
- Laliguras
These destinations offer a diverse experience showcasing the natural beauty and cultural richness of the Dooars region.
9. Do you provide disposable slippers in rooms?
We are an environmentally conscious organization and do not provide disposable slippers, as they contribute to non-biodegradable waste after a single use.
10. What is the maximum depth of your swimming pool?
Our swimming pool consists of:
- Adult Pool: 4.5 ft deep
- Children's Pool: 2 ft deep
Children must always be accompanied by an adult. There is no lifeguard on duty.
11. Is there a Spa / Steam Room?
Yes. Guests can enjoy access to our steam room facility, designed to provide relaxation, improved circulation and overall wellness benefits during their stay.
12. Do you provide non-vegetarian food options for both lunch and dinner?
Yes, we provide non-vegetarian food options for both lunch and dinner.
13. Do you have a separate setup for vegetarians in the kitchen?
Yes, we maintain a separate setup for vegetarian food preparation.
14. Is Bonfire chargeable?
Yes, bonfire arrangements are chargeable.
15. Do I need to carry an Identity Proof?
Yes.
It is mandatory for all foreign nationals to carry their original passport.
All Indian guests, including children, must carry a valid government-approved photo identity card such as Aadhaar Card, Voter ID Card or Driving Licence.
Without valid identification documents, guests will not be permitted to stay at the resort or enter the national park.
16. Money Changing Facility?
No. Currency exchange facilities are not available at the resort.
17. Credit card facility?
Yes. Credit card payment facilities are available.
18. Are there any hidden costs?
No. All applicable charges are communicated transparently at the time of booking.
19. Do you arrange for airport/railway pick up and drop?
Yes. Airport and railway station transfers can be arranged on request.
20. If we book the safari online, can we get a vehicle facility from the resort?
Yes. Transportation can be arranged from the resort to the safari gate, subject to vehicle availability.
21. What animals and wildlife can be sighted in Dooars?
Gorumara National Park is home to a rich variety of wildlife, including:
- Indian Rhinoceros
- Gaur
- Asian Elephant
- Sloth Bear
- Chital
- Sambar Deer
- Barking Deer
- Hog Deer
- Wild Boar
The park is also home to several species of reptiles, including:
- Indian Python
- King Cobra
- Various venomous and non-venomous snakes
22. What is the timing of Check-in and Check-out?
Check-in: 2:00 PM
Check-out: 11:00 AM
23. Is late check-in chargeable?
Late check-in is subject to availability and may attract additional charges.
24. What are the charges for children?
Child policy and charges vary based on age and room category. Please contact our reservations or marketing team for detailed information.
25. What is the best time to visit Dooars?
The national park remains closed from 15th June to 15th September.
The remaining months of the year are ideal for exploring the national park and the surrounding destinations.
26. Is smoking allowed at the resort?
Smoking is permitted only in designated open areas such as balconies and outdoor spaces.
Smoking inside guest rooms is strictly prohibited.
27. What essentials should I pack?
We recommend carrying:
- Cotton trousers and shirts/T-shirts
- Heavy woollens (during winter)
- Windproof jacket
- Ear muffs
- Comfortable walking shoes
- Hat or Sun Guard
- Sunglasses
- Binoculars
- Personal medications
- Rainproof jacket
- Mosquito repellent
- Sunscreen lotion
28. Is a First Aid facility available at the resort?
Yes. A basic first-aid facility is available at the resort.
29. Are there any special arrangements for differently abled guests or senior citizens?
Yes. Our rooms are suitable for differently abled guests and senior citizens with assistance. Please inform us of any specific requirements before arrival so that our team can make the necessary arrangements.